Privacy Policy

PRIVACY POLICY - HOW WE HANDLE & USE YOUR INFORMATION We may collect, hold and use some of your personal data and so here will provide more information about how this works. Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

1. Definitions and Interpretation Meanings of phrases within this document: Data - Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.

2. You - A user of the website The Website - www.lewisestateagents.co.uk Company Information - Lewis and Co, 9/10 Market Street, St Austell PL25 4BB and VAT number is 744 9905 902. If you have any questions about the website or the use of your data, please contact us at 01726 66442 or agency@lewisestateagents.co.uk

3. Users Rights As a user you have the following rights –

  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes

4. Data Collection Except where you contact us directly through any of our contact options available on the Website we do not collect any personal data from you. If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us. However, we do place cookies on your computer or device

5. Using Your Information Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us. We will potentially –

i. Reply to your email;

ii. Provide details on the properties requested, plus any others we think may interest you;

iii. Offer or provide you with the services requested, plus any others we think may interest you;

We will delete your personal information once your request has been met or the service has been provided, except where –

i. You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;

ii. You become a client or a buyer of a property; iii. You require us to retain it for longer;

iv. We are required to retain it for longer for other legal reasons. You have the right to withdraw your consent to us using your data and to request that we delete

it. We will not share any of your data with any third parties for any purposes without consent.

To fulfil our obligations to you when providing you with our property services

To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf

To comply with our statutory and regulatory obligations, including [verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness

Communicate with you during the course of providing our services, for example with your enquiries and requests

Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future

  • To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us . For those marketing messages you can unsubscribe at any time
  • To notify you about changes to our service
  • To ensure that content from our site is presented in the most effective manner for you and for your computer

6. Storage of your Data Your data will only be stored in the UK.

7. Accessing Your Data You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request for it: Lewis and Co, 9/10 Market Street, St Austell PL25 4BB – 01726 66442, agency@lewisestateagents.co.uk

8. Changes to our Policies We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

9. Applicability This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

10. Complaints If you have any cause for complaint about our use of your personal data, please contact us at: • Lewis and Co, 9/10 Market Street, St Austell PL25 4BB – 01726 66442, agency@lewisestateagents.co.uk

We will address your concerns and attempt to solve the problem to your satisfaction. You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

11. How you can restrict or object to us using your data - You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.

12. On what basis can we process your information?

The legal grounds under data protection legislation for processing your personal data are as follows:

  • It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services
  • You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services
  • It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.
  • Where we need to comply with a legal obligation; or in rare circumstances
  • Where we need to protect your interests (or someone else's interests); and/or
  • Where it is needed in the public interest or for official purposes

13. We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of us providing our services: Expert Agent Estate Agency Software, Brief Your Market, The Experts in Property Group, ECS Property Letting Software, RentShield, and the following organisations who carry out certain activities on our behalf as part of us providing our services: solicitors, conveyancers, surveyors, valuers, financial consultants, chain related estate agents, EPC assessors, software providers, email service providers, website service providers.

We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. We will also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not share your information with third parties for marketing purposes without first obtaining your prior consent.

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